Frequently Asked Questions (FAQ)

01.How much shipping cost on
  • US Domestic - 35 $
  • International - 50 $
02.Do you guarantee delivery?

Sure we do, we are responsible for each order ever placed. We guarantee the fact of your possession of the ordered product. But we can't be blamed for the mistakes made by post offices like delivering to wrong address or order lost or returned because of the short address.

03.What countries you do not ship to?

Australia, Afghanistan, Africa, Canada, New Zeeland, Singapore, South Koreea, Sweden, Norway, Denmark, Finland, Italy, Ireland, Netherlands, Philippines, Switzerland, Portugal, France, Spain, Greece, Germany. Actually we may try to ship once there but we don't guarantee arrival and we won't reship for free. If you still decided to try be sure packs to the countries may arrive much slower than to USA for example. So be ready to wait.

04.What means Semi-shipped?

That means that 1, 2 or 3 packages were already sent. Because we dont ship all products from same warehouse you will see semi-shipped status until we ship everything which for huge orders may take 1-3 working days.

05.What is the minimum order amount?

There is no minimum amount.

06.My package is late. How much I have to wait ?

It is normal that mail delays occur from time to time as the mail service speed is not always the same. However mail services ask us to wait 30 days after expected date before we can consider it lost. Feel free to contact us via ticket any time.

07.What is the average arrival time?

US Domestic - 3 to 5 days International - 14 to 20 days

08.How quick do you ship from the day you received payment?

Usually it takes 6 to 48 h (depends on order size) to pack and ship order.

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